Terms of use - 4* Superior Hotel hoch über dem Zürichsee
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Terms of use

General terms and conditions

Hotel Belvoir Rüschlikon

1  Scope of the contract

These General Terms and Conditions govern the legal relationship between you and Hotel Belvoir. The reservation / order confirmation or the offer signed by you for confirmation serves as the basis.

2  Reservation dates

Reservation dates (offers, order confirmations, etc.) are binding for both parties. Hotel Belvoir may use the reserved premises / rooms at its own discretion after expiry of the reservation period.

3  Cancellation

3.1  Cancellation or partial cancellation of seminars
Cancellations must be communicated in writing. If the reservation is cancelled in its entirety through no fault of our own, the following cancellation costs are owed:

  • Cancellation 0 – 7 days before the event: 100 %
  • Cancellation 8 – 14 days before the event: 75 %
  • Cancellation 15 – 30 days before the event: 50 %
  • Cancellation 31 – 60 days before the event: 25 %

In the event of a new staging of an equivalent event within six months of the cancellation, 50% of the cancellation costs will be credited to the customer towards the newly booked event costs, (this does not apply to no-shows).

Partial cancellation
We kindly ask you to inform us in writing of any major changes to your reservation.
Participant numbers with a deviation of 20% of the total number can be adjusted free of charge up to 3 days before the event.

Partial cancellations and adjustments can be notified free of charge up to 15 days before the event. After that, the following costs will be charged:

  • Partial cancellations 2 – 0 days before the event: 100 %
  • Partial cancellations 15 – 3 days before the event: 50 %

Participant numbers with a deviation of 20% of the total can be adjusted free of charge up to 3 days before the event. Later adjustments will be charged at 100%.

3.2  Cancellation or adjustments of aperitifs & banquets
Cancellations must be communicated in writing. If the reservation is cancelled in its entirety through no fault of our own, a cancellation fee is owed:

The cancellation fee includes all agreed services such as room rental, technical infrastructure, third-party services, aperitif (flat rate CHF 40.00 per registered guest) and dinner (flat rate 100.00 per registered guest):

  • Cancellation 0 – 7 days before the event: 100 %
  • Cancellation 8 – 14 days before the event: 75 %
  • Cancellation 15 – 30 days before the event: 50 %
  • Cancellation 31 – 60 days before the event: 25 %

Adjustments
We kindly ask you to inform us in writing of any major changes to your reservation. Participant numbers with a deviation of 20% of the total number can be adjusted free of charge up to 3 days before the event. Later adjustments will be charged at 100%.

3.3 Cancellation or partial cancellation of weddings
Cancellations must be communicated in writing. If the reservation is cancelled in its entirety through no fault of our own, the following cancellation costs are owed:

  • The first deposit of CHF 2,000.00 is non-refundable

Furthermore, from the following deadlines onwards, all other agreed services (flat rates, room & space rental, F&B costs, chair covers and services of third parties, etc.) will be charged as follows, less the CHF 2,000.00 already mentioned:

  • Cancellation 0 – 7 days before the event: 100 %
  • Cancellation 8 – 14 days before the event: 75 %
  • Cancellation 15 – 30 days before the event: 50 %
  • Cancellation 31 – 60 days before the event: 25 %

Partial cancellations and adjustments
We kindly ask you to inform us in writing of any major changes to your reservation. Participant numbers with a deviation of 20% of the total number can be adjusted free of charge up to 3 days before the event. Later adjustments will be charged at 100%.

3.4 Cancellation of individual room reservations
If you have reserved a room without guaranteeing the reservation by means of a prepayment, credit card or company, we will hold the room for you until 4pm on the day of arrival. If you do not show up by 4 pm, Hotel Belvoir may dispose of the room(s) at its own discretion.

If your reservation is guaranteed, your room will be reserved for you even after 4 pm.

A cancellation free of charge is possible until one day before your arrival at 11.59 pm at the latest. In case of late cancellation, no-show or late arrival, the first night of your reservation will be charged at 100% of the agreed room rate. In the event of early departure, the hotel must be notified no later than 4 pm the day before.

For reservations made using the online booking engine, the respective reservation and cancellation conditions apply.

3.5 Cancellation of group reservations for rooms
In the event of a cancellation of 8 or more rooms for groups (from 8 to 19 rooms in total), the following applies:

  • 0 – 7 days before: 100 %
  • 8 – 14 days before: 75 %
  • 15 – 30 days before: 30 %
    Single room cancellations from three days prior to arrival will result in a 100% cancellation fee.

In the event of a cancellation of 8 or more rooms for groups of 20 rooms or more, the following applies:

  • 0 – 7 days before: 100 % of the lost room turnover
  • 8 – 14 days before: 75 % of the lost room turnover
  • 15 – 30 days before: 30 % of the lost room turnover
    Single room cancellations from three days prior to arrival will result in a 100% cancellation fee.

3.6 Cancellation of table reservations in our restaurant
Cancellation of your table reservation is possible at any time free of charge. From 6 persons, the deposit of a credit card is obligatory as a guarantee. In case of no-show, you will be charged CHF 30.00 per person on the deposited credit card.

3.7 Cancellation of spa treatments / floating baths
Treatment appointments / floating baths can be cancelled free of charge up to 12 hours before the start of the appointment. For cancellations at short notice, 100% of the costs will be charged.

4 Payment conditions

We reserve the right to charge advance payments in whole or in part for room reservations and events.

We require an advance payment for events. The minimum advance payment is CHF 80.00 x the number of registered guests plus the hall rent and is due two months before the event.  

For events with a billing address abroad, we require a 100% advance payment.

For weddings we require two advance payments:

The first advance payment of CHF 2,000 is due with the signed confirmation. This advance payment is considered a definitive hall booking and is non-refundable.

The second advance payment will be invoiced two months before the event.

  • For the wedding flat rate, this amounts to the price of the flat rate x 90% of the number of registered guests.
  • For individual weddings, this is the fixed services such as room hire, 2 hours midnight surcharge, chair covers as well as the menu price & a drinks flat rate (CHF 40.00) x number of registered guests.

Unless otherwise agreed, we will invoice you for the expenses incurred following the event or arrangement. You can settle the invoice on site or within 15 days of the invoice date.

Invoices for events with less than CHF 300 turnover are to be paid by the organiser directly on site.

5  Further conditions

5.1  Damages
Customers are liable to Hotel Belvoir for damage and loss caused by them or their assistants or participants, without Hotel Belvoir having to prove fault. Hotel Belvoir declines all liability for theft of and damage to materials brought in by organisers, participants, speakers or third parties.

5.2 Cancellations by the hotel
In special cases, the hotel reserves the right to cancel the booked rooms and premises. The hotel is entitled to terminate the contract for reasons that are factually justified,

  • if force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfil the contract.
  • If events and / or the provision of services have been booked under misleading or false statements of material facts.
  • If the hotel has reasonable grounds to believe that the event and / or the provision of services may jeopardise the smooth operation of the business, the safety or the reputation of the hotel in public without this being attributable to the organisational sphere of the hotel.

In the event of a justified cancellation by the hotel, the customer shall have no claim to compensation.

5.3  Fireworks
It is not permitted to use fireworks, sky lanterns or similar objects on the hotel premises during festive occasions, weddings or other events.

5.4 Food and beverages
All food and beverages are to be purchased exclusively from the hotel. In special cases, a different written agreement may be made here. In such a case, the hotel is entitled to charge a service fee or corkage fee.

5.5 Lost and found items
Lost property will only be forwarded at the request, risk and expense of the guest. Otherwise, the items will be reused after a 12-month storage period. In the event of loss or damage to the forwarded items by the post office or if the items do not arrive on time, the hotel shall not be liable.

5.6 Security
We would like to point out that public areas are partially under video surveillance for your safety.

5.7  Copyright fees
The leaser (client) of our event rooms acknowledges, that all fees concerning copy rights which might be caused by his event have to be payed by him (i.e. SUISA Fee).

5.8  Applicable law and court of jurisdiction
Swiss law is applicable to the legal relationship between you and Hotel Belvoir. The invalidity of individual provisions of the contractual relationship shall not lead to the invalidity of the entire contract. Zurich is agreed as the place of jurisdiction, whereby Hotel Belvoir remains free to bring an action at the defendant’s place of residence.

Rüschlikon, 1. September 2023

General terms and conditions (PDF)

IMPRINT / DATA PROTECTION
Operator
Hotel Belvoir Rüschlikon AG
Säumerstrasse 37
CH-8803 Rüschlikon
+41 44 723 83 83
info@hotel-belvoir.ch

Persons to contact
Martin von Moos, Managing Director
Daniel Kost, Hotel Manager

Place of jurisdiction
Zurich, Switzerland

Register number
CHE-114.715.933

Bank details
Zürcher Kantonalbank
Account No. 1100-1918.674
Banken clearing Code 700
SWIFT CODE ZKBKCHZZ80A
IBAN CH1700700110001918674
 
Swiss VAT number ( VAT VAT Reg. No.)
CHE-114.715.933

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PRIVACY POLICY
Our privacy policy is available to download: Privacy policy (PDF)

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Links to other websites
This website contains automatic links to other websites. When using such links to other, external sites, you do so at your own risk and on your own responsibility. Hotel Belvoir Rüschlikon AG does not monitor the sites connected to this website and assumes no liability for their content or the products and services that may be described there. You acknowledge that Hotel Belvoir Rüschlikon AG has no obligations regarding such sites or links.

Copyright and other rights
The entire content of this website is legally protected. You are not entitled to use the website or any part thereof in any way whatsoever without the prior consent of Belvoir Rüschlikon AG. In particular, you are not entitled to reproduce (in whole or in part), transfer (by electronic or other means), alter or use the website for any commercial or public purpose.

Exclusion of liability
Despite regular maintenance, as well as permanent and careful checking of this website, Belvoir Rüschlikon AG assumes no liability for the content of external links. The content of the linked sites is the sole responsibility of the respective operators.